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Our Policies
At Jahan House of Heritage, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Disclaimers:
Please note that colours may vary, and sizes may differ due to the handcrafted nature of the products.
As they are all uniquely handmade, quality and designs may differ - but we will always endeavour to give you the best that we can.
The products are not made by professional factories and therefore, we cannot promise the same finish for each product. And the majority of the time, the quality controls are conducted once the products have reached the UK.
You are fully welcome to ask for additional photos or measurements before payment.
For henna bookings, please note that a non-refundable deposit is required to secure your booking.
Please email for more information, and we will endeavour to get back to you within 48 hours unless otherwise notified.
Returns, Exchanges & Refunds
Please note, due to the nature of the product and services, we do not offer refunds or exchanges.
All items are checked before delivery and descriptions and images are as close to the original as possible. The pieces by JAHAN are handmade and not mass produced. For that reason slight variations in the colour/design may occur.
Thank you for your understanding.
Our Shipping Policy
Please order well in advance if a product is needed for a certain date.
All parcels are shipped via Royal Mail Second Class by default. If the customer would like an earlier or more secure delivery, we can post Royal Mail First Class or/and Royal Mail Signed (Monday – Friday) and a signature is required upon delivery. Once items have been posted, please remember that the postal system is out of our hands and that delivery times may vary.
TAXES AND FEES
Buyers are responsible for any customs and import taxes and fees that may apply. Jahan is not responsible for delays or fees due to customs.
DELIVERY GUIDELINES
UK: 1-5 working days after dispatch
International: varies, please email us for more shipping times and prices.
Please note, we are not liable for any items once posted.
Your information
To fulfil your order, you must provide Jahan with certain information (which you authorised to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information if you contact me directly.
Why I Need Your Information and How I Use It
Jahan relies on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Wix Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Wix Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to the business. Jahan may share your personal information for very limited reasons and in limited circumstances, as follows:
Wix I share information with Wix as necessary to provide you my services and comply with my obligations under both the Wix Seller Policy and Wix Terms of Use.
Service providers.
Jahan engages certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. Jahan will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge our business, Jahan may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws.
Jahan may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others
Data Retention
Jahan retains your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.
Transfers of Personal Information Outside the EU
Jahan may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, Jahan is the data controller of your personal information.